Shipping policy
Shipping & Delivery Policy
​Welcome to personae. We operate a highly sophisticated, round-the-clock logistics network tailored exclusively for premium luxury. Every piece from our high-jewelry collections is treated with absolute security and dispatched under full transit insurance via India's leading luxury courier networks, primarily utilizing Blue Dart’s high-value handling systems.
​24/7 Continuous Dispatch Operations
​Unlike standard commerce operations, personae does not pause for weekends, Sundays, or calendar holidays. Our specialized quality control, secure vault packaging, and fulfillment divisions operate 24 hours a day, 7 days a week, 365 days a year.
​Swift Processing: Orders are typically processed, securely vacuum-sealed, and dispatched from our studio within 24 to 48 hours of order confirmation—regardless of whether you place your order on a Sunday night or a public holiday.
​Peak High-Volume Windows: During exclusive collection launches or high-demand festive seasons, fulfillment transitions seamlessly through our 24/7 cycles, ensuring zero backlogs and no seasonal delays.
​The Blue Dart Luxury Logistics Integration
​Every single piece dispatched from the personae studio is integrated into Blue Dart’s highly secure, time-definite priority framework, customized specifically for high-value luxury cargo.
​1. Tamper-Proof Blue Dart Security Vaulting
​Securitized Packaging: Your jewelry is placed within our custom brand cases, vacuum-sealed, and enclosed in Blue Dart’s specialized, heavy-gauge secure flyers. These flyers feature sequential barcode tracking and advanced tamper-evident technology.
​Chain of Custody: Once sealed at our 24/7 fulfillment facility, your package remains locked inside an ironclad chain of custody. It is scanned at every single transit milestone and transport terminal in the Blue Dart network, ensuring 24/7 internal visibility.
​2. Air Express Delivery Timelines
​Leveraging Blue Dart’s dedicated aviation fleet and priority air network, we bypass standard ground distribution lag:
​Metro & Tier-1 Cities: Delivered via Blue Dart Domestic Priority within 24 to 48 hours from the exact moment of dispatch.
​Rest of India / Regional Zones: Delivered within 2 to 4 days via priority route connectivity.
​Unrestricted Transit: Because our network operates 24/7/365, your parcel is sorted and flown through Blue Dart's night-hub operations over weekends and public holidays alike.
​Strict Point-of-Handover Security Protocols
​To protect your investment from misdelivery or transit fraud, Blue Dart courier agents enforce strict security protocols at the final point of delivery:
​Secure OTP Verification: A secure One-Time Password (OTP) will be sent to your registered mobile number on the morning of delivery. The agent will only hand over the package once this OTP is verified live.
​Physical ID Matching: The delivery agent reserves the right to verify a government-issued photo ID (Aadhaar or PAN Card) to ensure the parcel is received only by the authorized customer or a pre-declared recipient.
​Refusal of Compromised Seals: If the outer Blue Dart security flyer shows even the slightest sign of friction, tearing, or secondary taping, you must refuse the delivery immediately. Take a photograph of the package in the agent's hand and alert our 24/7 logistics desk on WhatsApp.
​Shipping Fees & Mandates
​Complimentary Premium Shipping: We offer Free Insured Shipping on all domestic orders across India.
​100% Transit Insurance: Every single shipment is fully insured by personae from the moment it leaves our studio gates until it is signed for by you. Your investment is entirely secure.
​Government-Mandated Restrictions: In strict compliance with Indian regulatory and taxation frameworks for high-value cargo, a valid PAN Card copy must be submitted prior to the dispatch of any order valued at or above ₹2,00,000.
​The Mandatory Unboxing Ritual: As a reminder, to qualify for any claims regarding damaged transit or wrong items under our Return Policy, you must record a continuous, unedited unboxing video starting from the uncut courier outer label down to the physical piece.
​24/7 Logistics Desk
​For tracking escalations, expedited bridal requests, or address changes, our priority desk is always awake:
​WhatsApp: 9381209846
​Email: [Available Soon]